Support metrics
- Questions — how many questions members asked, total and as a trend over time.
- Answered — how many the bot handled on its own.
- Deflection rate — the share of questions the bot answered without a human stepping in. This is the headline number: it’s the support work your team didn’t do.
- Pending questions — questions still waiting for a trusted member’s answer.
Knowledge gaps
The questions the bot couldn’t answer, grouped so repeats surface to the top. This is your to-do list: each gap you turn into knowledge (or answer once via auto-learning) raises the deflection rate.Community metrics
- Message activity — message volume across the server over time, and the most active channels.
- Audience — members joining and leaving over time.
- Top moderators — a leaderboard of trusted members by answers given. Useful for recognizing the people who quietly carry your community.
- Community summary — a digest of what’s been going on.