Support metrics
- Questions — how many questions members asked, total and as a trend over time.
- Answered — how many the bot handled on its own.
- Deflection rate — the share of questions the bot answered without a human stepping in. This is the headline number: it’s the support work your team didn’t do.
- Pending questions — questions still waiting for a trusted member’s answer.
Knowledge gaps
The questions the bot couldn’t answer, grouped so repeats surface to the top. This is your to-do list: each gap you turn into knowledge (or answer once via auto-learning) raises the deflection rate.Community metrics
- Message activity — message volume over time, and the most active channels or topics.
- Audience — members joining and leaving over time.
- Top moderators — a leaderboard of trusted members by answers given. Useful for recognizing the people who quietly carry your community.
- Community summary — a digest of what’s been going on.
AI analytics
On Pro and Team, Relayn also reads the conversation for you:- Community mood — a 0–100 score of how your members feel, tracked over time.
- Topics — what people are talking about, and which topics are growing.
- Suggestions — concrete things to fix or add, based on what members ask and struggle with.
- AI reports — a written summary of any period you choose (5 credits each). On Team, last week’s report is also emailed to you every week, free.