How it works
1
The bot can't answer
A member asks something your knowledge base doesn’t cover. Instead of guessing, the bot stays quiet and marks the question as waiting for an answer.
2
A trusted member replies
Someone you trust answers the question — a member with a trusted role in Discord, or an expert in Telegram. It can be a direct reply or just an answer in the channel shortly after. Multi-message answers are stitched together automatically.
3
Relayn learns the pair
The question and answer are saved as a learned Q&A pair (3 credits) and indexed into the knowledge base. Next time someone asks the same thing, the bot answers it itself.
The Auto-learning page
The Auto-learning page in the dashboard shows every captured question:- Waiting for answer — questions the bot couldn’t handle, with links to the original messages in Discord or Telegram. This is your live list of knowledge gaps.
- Learned pairs — question, answer, who answered, and links to both messages.
Importing past answers
Your moderators have probably answered most common questions already. The history import on the Auto-learning page turns those past answers into learned pairs:- Discord — pick the channels and a start date; Relayn scans the history directly.
- Telegram — bots can’t read a group’s history, so you upload a chat export from Telegram Desktop. See Import your group’s history.