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Upload documents on the Knowledge page in the dashboard. You can select several files at once.

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Supported formats

Only plain-text formats are supported:
  • .md — Markdown
  • .txt — plain text
Other formats (PDF, DOCX, etc.) are rejected with an error. If your content lives in another format, export or paste it into a Markdown file first.

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What happens after upload

Each file becomes its own knowledge source and goes through Pending → Processing → Ready. Uploading a file costs 2 credits; you’ll see the charge in your credit balance right away. Once a file is Ready, the bot can use it in answers immediately — and links back to it as a source when it does.

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Tips for good source files

  • One topic per file. A file called refund-policy.md beats a 50-page everything.md.
  • Use headings — they help the bot find the right section.
  • Keep answers factual and current: the bot will repeat exactly what’s written.
  • When information changes, delete the old file and upload the new version.