The knowledge base is the bot’s single source of truth. It never answers from general internet knowledge — only from the sources you’ve added to the workspace. Better knowledge means better answers.
Source types
| Source | What it is | Cost |
|---|
| File | An uploaded .md or .txt document | 2 credits |
| Web page | A single URL, indexed once | 2 credits |
| Documentation site | A whole docs site (GitBook and similar), crawled page by page | 15 credits per site |
| Learned Q&A | Question–answer pairs the bot picked up from your trusted members in Discord | 3 credits per pair |
Processing statuses
Every source moves through these statuses after you add it:
- Pending — queued for processing.
- Processing — being read and indexed.
- Ready — the bot can answer from it.
- Error — something went wrong; the error message is shown on the source. Fix the cause (e.g. an unreachable URL) and re-add or reindex it.
Limits
How many knowledge sources a workspace can hold depends on the plan:
| Plan | Knowledge sources |
|---|
| Free | 5 |
| Pro | 20 |
| Team | Unlimited |
Organizing knowledge
- Tags — label sources to keep a large knowledge base navigable.
- Delete — removing a source immediately removes it from the bot’s answers.
- For crawled documentation sites, the dashboard shows the tree of indexed pages so you can see exactly what the bot has read.
Write knowledge the way you’d answer a member: short, factual, one topic per document. Marketing copy and long unstructured pages produce weaker answers than a clean FAQ.
