The bot isn't answering — what do I check?
The bot isn't answering — what do I check?
In order of likelihood:
- Is the bot enabled? Check the master switch in Bot settings.
- Is the channel selected? The bot only answers in channels (or Telegram topics) you’ve picked in Bot settings.
- Do you have credits? At zero balance the bot pauses — see the Billing page.
- Is your knowledge Ready? Sources still in Pending/Processing/Error aren’t used in answers.
- Does your knowledge actually cover the question? If not, the bot deliberately stays silent instead of guessing — see How the bot answers.
A knowledge source is stuck in Error. What now?
A knowledge source is stuck in Error. What now?
Open the source — the error message says what went wrong. Common causes: an unreachable or login-protected URL, or an unsupported file format. Fix the cause and re-add or reindex the source. Failed ingestion doesn’t leave broken knowledge behind.
What file types can I upload?
What file types can I upload?
Only
.md (Markdown) and .txt. Export other formats to plain text first. See Uploading files.Can the bot make things up?
Can the bot make things up?
No. It answers strictly from your knowledge base and links its sources in every reply. If it has nothing relevant, it stays silent and routes the question to your trusted members via auto-learning.
Do members need to mention the bot to get an answer?
Do members need to mention the bot to get an answer?
No — the bot detects questions in monitored channels automatically. Members just ask naturally.
How do I get more credits?
How do I get more credits?
Can I connect several Discord servers?
Can I connect several Discord servers?
Yes. Each server becomes its own workspace with an isolated knowledge base, team, plan, and credit balance. Switch between them in the dashboard sidebar.
Does Relayn work in Telegram?
Does Relayn work in Telegram?
Yes. Connect a Telegram group with a one-time code and
/connect — see Connecting Telegram. A workspace can have one Discord server and one Telegram group; they share the knowledge base, learned answers, and credits.The bot doesn't answer in my Telegram group
The bot doesn't answer in my Telegram group
- Is the bot still in the group and an administrator? The Telegram card in Bot settings shows whether Relayn can read every message.
- Does the group use topics? Then the bot only answers in the topics you selected. A new topic appears in the dashboard after someone writes in it.
- Is the person asking an expert? The bot doesn’t answer group administrators or experts — it learns from them instead.
- Is the bot paused? Check the Bot is active switch on the Telegram card.
/connect says the code is wrong or expired
/connect says the code is wrong or expired
Codes work for 15 minutes and only once, and requesting a new code cancels the previous one. Get a fresh code in Bot settings and make sure a group administrator sends it.
Do Tickets work in Telegram?
Do Tickets work in Telegram?
Not yet. Telegram has no ticket channels, so Tickets work with Discord servers only for now. Everything else — answers, auto-learning, the calendar, analytics — works on both platforms.
Who can teach the bot new answers?
Who can teach the bot new answers?
In Discord, only members you’ve marked as trusted (by role or individually) in Bot settings. In Telegram, group administrators and the experts you added. Answers from anyone else are never learned.
I removed a knowledge source — will the bot still use it?
I removed a knowledge source — will the bot still use it?
No. Deleted sources drop out of answers immediately.