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In order of likelihood:
  1. Is the bot enabled? Check the master switch in Bot settings.
  2. Is the channel selected? The bot only answers in channels you’ve picked in Bot settings.
  3. Do you have credits? At zero balance the bot pauses — see the Billing page.
  4. Is your knowledge Ready? Sources still in Pending/Processing/Error aren’t used in answers.
  5. Does your knowledge actually cover the question? If not, the bot deliberately stays silent instead of guessing — see How the bot answers.
Open the source — the error message says what went wrong. Common causes: an unreachable or login-protected URL, or an unsupported file format. Fix the cause and re-add or reindex the source. Failed ingestion doesn’t leave broken knowledge behind.
Only .md (Markdown) and .txt. Export other formats to plain text first. See Uploading files.
No. It answers strictly from your knowledge base and links its sources in every reply. If it has nothing relevant, it stays silent and routes the question to your trusted members via auto-learning.
No — the bot detects questions in monitored channels automatically. Members just ask naturally.
Credits refill each billing cycle from your plan’s allowance. To get more: claim the one-time Pro trial, redeem a promo code, or move to a higher plan.
Yes. Each server becomes its own workspace with an isolated knowledge base, team, plan, and credit balance. Switch between them in the dashboard sidebar.
Only members you’ve marked as trusted (by role or individually) in Bot settings. Answers from anyone else are never learned.
No. Deleted sources drop out of answers immediately.
Still stuck? Reach us from the dashboard — we read everything.